FAQ.
1. How to make an exchange at your site ?
2. Is it necessary to register ?
3. How can I check my order status ?
4. Is it possible to convert the bigger amount than the available reserve stated on the website ?
3. I faced a problem while carrying out the exchange, what should I do ?
6. When do I receive funds on my card ?
7. I accidentally closed the browser window. How can I continue working with my order ?
8. Can I decline the conversion, if I've already paid the order ?
9. I transferred the currency units manually to your purse in order to pay the order, but I didn't receive the responsive payment
10. I've entered incorrect account details and didn't receive currency units, what should I do ?
11. How to calculate the amount that I will receive on account/card/wallet?
12. Why don't You have any discounts?
13. How long has your company been in business?
14. What should be considered when transferring funds to a bank card?
15. What are the accepted forms of ID?
16. What documents do I need to provide for the address verification process?
17. What are reserves?
18. Can I use my Maestro/Visa Electron card?
19. Can I use my JCB card?
20. What are SEPA payments?
21. Why do you need to verify my identity?
22. When can I expect my refund?
23. Can I use a friend's or family member's credit/debit card to make a transaction?
24. The cryptocurrency I purchased hasn't been credited to my wallet. What do I do?
25. What is a blockchain confirmation?
26. What cryptocurrencies can I trade on usd-gold.com?
27. I have trouble accessing my account. What do I do?
28. Do you have a affiliate program?
29. Can I buy cryptocurrency without registering?
30. Can I sell cryptocurrency without registering?
31. Can I cancel a transaction?
32. Can I use a virtual card to buy cryptocurrency?
33. What are blockchain transaction fees?
34. Why do you need my personal details?
35. Who controls Bitcoin?
36. Is Bitcoin anonymous?
37. How do I keep my cryptocurrency safe?
38. Where do Bitcoins come from?
39. What makes Bitcoin valuable?
40. Is cryptocurrency legal?
41. What is cryptocurrency wallet address?


1.How to make an exchange at your site ?

There are some types of exchange on the website and the process depends on payment systems. Please follow the instructions.


2.Is it necessary to register ?

It is not necessary to register in the system. However, after registration and verification of the account you will have an access to the next transactions:
you will be able to control your order status in your personal account;
you will be able to check transactions history;
withdraw funds to bank Visa / Mastercard and JCB USD/EUR/JPY cards;
withdraw funds via Wire Transfer USD/EUR;
deposit funds via Wire Transfer USD/EUR.

3.How can I check my order status ?

It is possible to check order status in you account History for registered users. Please use Check order status link if you have no account on our website.

4.Is it possible to convert the bigger amount than the available reserve stated on the website ?

Yes, it is possible. In order to do that you should contact support via Online chat in working hours and discuss the details with operator. Other time you may use a Reserve Notification.


5.I faced a problem while carrying out the exchange, what should I do ?

If the exchange failed (usually it happens if our customers have got unstable Internet connection) contact us using details on the Contacts page and state the following:
1. Exchange date and time;
2. Exchange direction and sum;
3. The operation number is absolutely required.

6. When do I receive funds on my card ?

It takes from 15 minutes to 6 hours in business days for USD and EUR payments.

7. I accidentally closed the browser window. How can I continue working with my order ?

After you had created the order the system has sent you a letter with the link for further work with the order. Look into your mailbox and use that link.

8.Can I decline the conversion, if I've already paid the order ?

Yes, you can, if your order is not completed yet. Your currency units less the fee of the system through which the payment was processed will be returned, that is the money will be refunded to your account.

9.I transferred the currency units manually to your purse in order to pay the order, but I didn't receive the responsive payment !

Attention! Never transfer the currency units directly to purses. While making the orders for conversion and withdrawal pay only the invoices provided by the our system. If you make the direct payment to our purse your currency units won't be accepted and processed by the system and your order will remain unpaid.

10.I've entered incorrect account details and didn't receive currency units, what should I do?

Unfortunately we are not able to return your currency units. The only thing we can do for you is that we can inform you about the account details your funds were transferred to. Be attentive while entering the data!

11.How to calculate the amount that I will receive on account/card/wallet ?

Amount to receive including all fees is calculated automatically after filling the field "Send". Rates can be found above the exchange form and our fees are situated in relevant section of the Main menu.

12.Why don't You have any discounts?

We always set the most favorable rates and fees on our website so that our clients are able to exchange with minimal expenses.

13.How long has your company been in business?

usd-gold.com has been operating since 2014.

14.What should be considered when transferring funds to a bank card?

The withdrawal of funds to the cards of third parties is prohibited
Payments can be made only if the card supports 3D Secure technology
Maximum amount per one transfer — 5 000 EUR / 5 000 USD / 250 000 JPY / 5 500 GBP
Maximum amount of transfer per month for Visa / MasterCard / JCB — 20 000 EUR / 20 000 USD / 15 000 000 JPY / 15 000 GBP
The term of crediting funds to the card is from 15 minutes to 6 hours in business days

15.What are the accepted forms of ID?

The following IDs are ccepted for Passport or ID verification:
International Passport
National ID
Driver's License
The following IDs are NOT accepted for Passport or ID verification:
Voter's ID
Residence Permit
Health Insurance Cards
Company-Issued ID Cards
Student ID Cards

16.What documents do I need to provide for the address verification process?

The following documents are accepted for Address verification:
Utility Bills (Water Bill, Electricity Bill, Gas Bill, etc.)
Bank Statement
Cable Bill
Credit Card Statement
The utility bill or other bill provided for verification has to match the following qualifications:
It has to be a hard copy and not an online/e-bill
Bill should be under your name
Your address must be visible on the bill
The bill must be at least 2 months old and the date must be visible.

17.What are reserves?

A reserve is an amount of a specific currency held by the cryptocurrency exchange with the purpose of allowing transactions.

18.Can I use my Maestro/Visa Electron card?

You can use your Maestro/Visa Electron card to buy cryptocurrencies.

19.Can I use my JCB card?

You can use your JCB card to buy cryptocurrencies only yen.

20.What are SEPA payments?

The Single Euro Payments Area (SEPA) is a format for cross-border payments within the European Union. SEPA facilitates bank transfers made in euros, meaning that payments between countries in the EU/EEA are equivalent to domestic transfers.

21.Why do you need to verify my identity?

We collect information about you in accordance with the industry's AML ('Anti-Money Laundering') and KYC ('Know Your Customer') requirements.

22.When can I expect my refund?

Refunds usually take 1 to 5 business days to process. You can find out more about our refund policy here: Refund Policy.

23.Can I use a friend's or family member's credit/debit card to make a transaction?

No, to make a payment, the cardholder name must match the name as it appears on your usd-gold.com account.

24.The cryptocurrency I purchased hasn't been credited to my wallet. What do I do?

Check the status of your transaction by clicking on your wallet address in the corresponding invoice. The delay could be due to the blockchain not yet having confirmed your transaction.

25.What is a blockchain confirmation?

In order to minimize the possibility of fraud, all transactions must be verified by the blockchain. This is an automated process.

26.What cryptocurrencies can I trade on usd-gold.com?

You can trade Bitcoin (BTC), Ethereum (ETH), Bitcoin Cash (BCH), Litecoin (LTC), Ripple (XRP), Dash (DASH), Zcash (ZEC), Stellar (XLM), Cardano (ADA), ChainLink (LINK), PolkaDot (DOT), Tether USDT (ERC20), Uniswap (UNI), BinanceCoin (BNB). We will be adding more cryptocurrencies in the future.

27.I have trouble accessing my account. What do I do?

To restore your password, click on the 'forgotten password' link and follow the instructions. If you are still having trouble signing in, please contact us.

28.Do you have a referral program?

As a verified client you can join our referral scheme by clicking on the 'Affiliate Program' section in your account. Here you will find your unique referral link. Whenever a friend clicks on your referral link and makes a transaction on our platform, you will be credited with a bonus.

29.Can I buy cryptocurrency without registering?

To buy cryptocurrency for Visa / MC / JCB cadrs or Banks transfer you must open an account and complete the identity verification process.

30.Can I sell cryptocurrency without registering?

To sell / exchange cryptocurrency or any other fiat e-currency, it is not necessary to open an account.

31.Can I cancel a transaction?

If the transaction hasn't been processed yet, you can request a refund.

32.Can I use a virtual card to buy cryptocurrency?

You can use any virtual card that displays the Visa / MasterCard or JCB logo and allows you to make international transactions.

33.What are blockchain transaction fees?

A blockchain transaction fee is applied to every transaction to cover mining costs.

34.Why do you need my personal details?

usd-gold.com adheres to international anti-money laundering regulations and is required to verify customers as part of the KYC process.

35.Who controls Bitcoin?

Bitcoin is not controlled by a single entity. Instead, the nodes on the network verify that all of the rules, such as the rule that only 21 million bitcoins will ever be released, are followed. When everyone verifies the rules are being followed, there is virtually no way for anyone to steal funds, cause inflation or otherwise create problems for the network. Having said that, the decentralized nature of the network also means rule-changing upgrades can be difficult to implement.

36.Is Bitcoin anonymous?

Bitcoin is not anonymous - it is pseudonymous. Every transaction can be viewed on the public blockchain, but a real-world identity is not necessarily attached to that. Use of Bitcoin can be more or less private depending on how it is used.

37.How many cryptocurrencies are there?

The safest way to hold cryptocurrency is on a device that is not connected to the internet. Hardware wallet is a popular option that creates a physical barrier between a cryptocurrency wallet and an internet-connected device.

38.Where do Bitcoins come from?

Much like gold, bitcoins are created through a mining process — albeit a digital one. Computer hardware is used to solve an extremely complex math problem about every 10 minutes. The computer (or miner) that finds the solution to the math problem is rewarded with new bitcoins. The amount of new bitcoins created through this process is reduced by half approximately every four years.

39.What makes Bitcoin valuable?

Bitcoin has value because it is useful. For the most part, Bitcoin transactions are most useful for those who are not served by the current financial system. Over time, bitcoin has become increasingly viewed as a mainstream store of value, one that is essentially uncensorable, and its price relative to the U.S. dollar has risen.

40.Is cryptocurrency legal?

It is still very early days when it comes to cryptocurrency’s legal status around the world. Some countries have banned the use of cryptocurrency outright, while others are writing legislation to attract digital businesses to their friendly jurisdictions. In the U.S. bitcoin has been treated as a currency and commodity, meaning most Bitcoin companies fall under existing laws and regulations. In the U.S. it is legal for individuals to buy, transact and sell cryptocurrency for personal use as long as capital gains taxes are paid to the IRS.

41.What is cryptocurrency wallet address?

Cryptocurrency wallet address is a unique combination of numbers and letters. For example, Bitcoin address ranging from 26 to 35 characters in length - 1DHff7eVR55gYbZf6ikLXJySZLisMMyHe8.

 
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